Job Title : Overnight Front Office Supervisor
Date Posted : 7-30-2018
Job Type : Full Time
Req # : R-003958
Location : Radisson Blu Aqua Chicago
Job Category : Customer Service & Reservations


Responds to customer inquiries for information:

Arranges for services requested by the guest by working with other departments as appropriate Stays current with developments in the hotel by reviewing and updating the communication log Relocates guests during nights when the hotel is oversold, and will liaise with management in this matter Close communication with all other departments as needed to ensure the highest level of guest satisfaction Monitor and maintain cleanliness, sanitation and organization of assigned work areas Communicates all operational events during the shift handover, and will follow up with any pending items. Ensures correct filing and updated information in correspondence with paperwork and systems Takes care of guests and guest requests

REQUIREMENTS:

High school diploma or GED required Bachelor degree with emphasis in Hospitality preferred Excellent attention to detail Must possess the ability to handle multiple tasks Excellent communication and interpersonal skills Ability to effectively communicate with guests, team members and department managers Must possess a strong team spirit Prior customer service experience is required Strong Computer/PC skills Microsoft/Excel experience a plus Commitment to exceptional guest service A positive attitude Adhere to the policies and procedures of the hotel Ability to work overnight shift 10PM to 8AM Ability to work a flexible schedule including holidays and weekends Strong math skills and basic accounting skills

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to stand for 8 to 10 hours a day
• Ability to occasionally lift, carry, push or pull up to 50 pounds
• Good manual dexterity for the use of common office equipment
• Long hours sometimes required.
• Ability to read, count, and write to accurately complete documentation.
• Ability to communicate with employees and guests.
• Ability to process information through computer system.

OTHER INFORMATION

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.

We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, disability, veteran status, genetic information, sexual orientation and gender identity or any other protected class.

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